Question 1

How long does shipping take?

Accepted Answer

Orders are usually processed within 1–2 business days. Standard U.S. delivery typically takes 3–7 business days after dispatch. Tracking is emailed once your parcel ships.

Question 2

How is shipping priced?

Accepted Answer

Shipping is calculated at checkout based on your address and cart, and shown in full before you pay. Any active shipping promotion is applied there too.

Question 3

Which payment methods do you accept?

Accepted Answer

Checkout is handled by our secure payment provider and accepts major credit and debit cards plus the digital wallets shown at checkout. We never see or store your full card details.

Question 4

Can I return a product?

Accepted Answer

Unopened products in their original condition can be returned within 30 days of delivery. For hygiene reasons, opened cosmetics can only be returned if they are damaged or faulty. See our Returns & Refund Policy for full details.

Question 5

Can I cancel or change my order?

Accepted Answer

Contact us as soon as possible. If the order has not yet been dispatched we can usually cancel or amend it. Once shipped, the return process applies.

Question 6

Are your products tested for allergies?

Accepted Answer

We list the ingredients supplied by each manufacturer on the product page. We cannot advise on individual sensitivities — please review the ingredient list and patch test before first use, and consult a qualified professional if you have concerns.

Question 7

Do you ship internationally?

Accepted Answer

At the moment we ship within the United States. If international shipping becomes available it will be shown as an option at checkout.

Question 8

How do I contact customer support?

Accepted Answer

Email info@ankletcharm.space or call +1 859-707-9491, Monday to Friday, 9:00 AM – 5:00 PM Central Time.